FAQ

What do we do for footnotes? Do we link to them?

Yes, footnotes can be linked. It requires generating of HTML tags. Since eReaders do not have the concept of static page numbering, we recommend that all footnotes to be generated at the end of the book and so they become more like end notes. Once the reader clicks on a note, it takes to the end note page and when he/she clicks back, it comes back to the page he/she was reading!! This requires manual work of creating tags and referencing them to the end of the book. So if a book has lots of footnotes, we may have to charge them additionally.

How do we handle sidebars/breakouts?

Unlike the paper books, the e-Readers generate content for which the font size can be adjusted as a reader preference. (No more additional revenue for Large print edition!) In order to have a good reading experience, it is most appropriate to render small sidebars as images rather than content. It is not possible to have the certain content being laid out in exact style (such as text wrapping) but we accommodate the most enjoyable reading experience by rendering the sidebars as images in most feasible location on the page. The benefit is that it allows the original font style to be maintained and also the actual content of the book to remain in the original flow. Also, with the Kindle having the speech to text in beta stage, it is best to leave the sidebars as images otherwise, the speech to text flow would not make sense to the reader. For cases where the sidebar or separate reading section item is almost half the page, we position it as a separate section (remember that ereaders do not have set pages).
If a publisher asks, we have books with text on images, is it possible to render that?

Yes, but text and image would both need to be rendered as a single image. This would imply that fontsize adjustment, footnotes and other text editing is not possible. Ereaders do not allow two layers of rendering as yet.

What type of services do you provide?

eBookHands is a eBook Conversion Division of ITHands Inc.. We have been providing comprehensive set of ePublishing, eBook and Document Conversion, Apps Development to the publishing industry, libraries, universities, corporations, technology companies and Enterprise Content Management (ECM) service providers.

Is the conversion is done by human coders or by machine?

Each file is hand formatted to preserve accuracy of language as well as replicate the original reading experience and formatting as much as possible. We use Indesign or an XML editor for coding and reformatting the file typeset. This implies that the team does not use any conversion tool such as pdftoepub or calibre for ePub conversion as these tools generate a lot of unnecessary “junk” code which may lead to some long term portability of the output. After the conversion, each file is taken through a QA that measures accuracy with the original file. Automated tools that convert documents/books into ePublications almost always result in an unformatted output with specific devices. For example, headings, footnotes, tables, graphs etc. may not display properly. Significant manual intervention is hence required to ensure compact and most accurate formatting. We do it all for you!

How do you receive and return the data?

File Format – We accept documents/books virtually in any electronic file format, including TIFF files, MS Word, MS Excel, PowerPoint, RTF File, PaintShop Pro, Quark, InDesign, Photoshop, Illustrator, Acrobat, HTML, XML, XHTML or any other digital format.
Sending / Receiving Options – Clients can submit us their projects via emails, secure FTP connections, through CD/DVD or even courier us their hard copy documents. Please note that you need to use client FTP software like CuteFTP to access our FTP server. To upload your books and avail access to our FTP server, you need to have validated login and password details.

Why some languages are more expensive than others?

Conversion costs vary depending on the language and the technical levels of materials. As certain languages do not use a Latin-based script (such as East Asian and Middle Eastern languages), it is a challenge to individually integrate these keys/tones for appropriate digitization.

How do you ensure the confidentiality of my document(s)?

All documents are treated with the highest degree of confidentiality. We will be happy to sign a confidentiality agreement or non-disclosure agreement.